Return & Refund Policy

Last Updated: April 30, 2026

At Buy Peptides Aus, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the sensitive nature of our products, returns are only accepted under the following conditions:

• The item received is incorrect, damaged, or defective upon delivery.
• You contact us within 48 hours of receiving your order.
• The product remains unused, unopened, and in its original packaging.

For safety and quality assurance reasons, we do not accept returns for:

• Opened or used products
• Change of mind
• Incorrect orders placed by the customer

2. Return Process

To request a return, please follow these steps:

1. Email us at support@buypeptidesaus.com.au within 48 hours of delivery.
2. Include your order number, a description of the issue, and clear photos of the product.
3. Our team will review your request and provide further instructions if approved.

Important: Do not send items back without prior approval, as they may not be accepted.

3. Refunds

If your return request is approved:

• You may be offered a replacement, store credit, or a refund, depending on the situation.
• Refunds will be processed to your original payment method within 5–10 business days after approval.

Shipping fees are non-refundable, unless the return is due to our error.

4. Damaged or Lost Packages

• If your order arrives damaged, contact us immediately with photo evidence.
• If your package is lost in transit, please reach out so we can investigate with the shipping carrier.

5. Order Cancellations

• Orders can be canceled within 12 hours of placement.
• After this period, orders may already be processed or shipped and cannot be canceled.

6. Liability Disclaimer

Once an order has been shipped, Buy Peptides Aus is not responsible for:

• Delays caused by shipping carriers
• Issues arising from improper handling or storage after delivery

7. Contact Us

If you have any questions about this policy, please contact us:

• Email: support@buypeptidesaus.com.au

We aim to respond to all inquiries within 24 hours.

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By placing an order on our website, you agree to this Return & Refund Policy.